Effective Date: 05/10/2024

At Banbhori Foods, we strive to deliver your favorite sweets and snacks to your doorstep as quickly and efficiently as possible. This Shipping Policy explains our shipping processes, estimated delivery times, and other important details about your order. By placing an order through https://banbhorifood.com/, you agree to the terms outlined below.

1. Shipping Locations

We currently ship to all major locations across India. We do not offer international shipping at this time.

2. Processing Time

  • Order Processing: All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
  • Dispatch: After processing, your order will be dispatched and handed over to the shipping carrier. You will receive a confirmation email with tracking details once your order is shipped.

3. Delivery Time

  • Standard Delivery: Orders typically take 3-7 business days to reach most locations within India, depending on your location.
  • Delivery Delays: Delivery times are estimated and may be subject to delays due to factors beyond our control, including but not limited to weather conditions, strikes, or carrier-related issues.

4. Shipping Charges

  • Flat Rate Shipping: We charge a flat rate shipping fee of ₹[insert amount] for all orders across India.
  • Free Shipping: Free shipping is available on orders above ₹[insert amount].

Shipping charges will be calculated and displayed at checkout based on your order total and delivery address.

5. Order Tracking

Once your order is shipped, you will receive an email with a tracking number and a link to track your shipment. Please allow 24 hours for the tracking information to be updated by the carrier.

6. Undelivered or Lost Packages

If your order is not delivered within the estimated timeframe, please contact our customer service team at banbhorifood@gmail.com or call us at +91-9205084383. We will work with the carrier to locate the package and resolve the issue as quickly as possible.

7. Order Modifications

Once your order has been processed and shipped, we cannot modify the shipping address. Please double-check your delivery details before confirming your order.

8. Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong items, please contact us within 48 hours of receiving the delivery. We may request photos of the damaged or incorrect products to assist with the resolution. We will either offer a replacement or refund, depending on the situation.

9. Delivery Restrictions

  • We do not ship to P.O. boxes or APO/FPO addresses.
  • We are not responsible for delays caused by customs clearance, natural disasters, or other unforeseen circumstances.

10. Contact Information

If you have any questions or concerns about shipping or the status of your order, feel free to reach out to us:

Banbhori Foods
2C/323, Sector-2 (Near Mewar Institute), Vasundhara, Ghaziabad, 201012
Email: banbhorifood@gmail.com
Phone: 0120-4374709
Mobile: +91-9205084383